Customer Care Overview

The Customer Care Operations group provides world class application and project support for our clients, clinical users, and study subjects, through anticipating the individual needs of our global customers and delivering expert knowledge and precise resolution of issues.  We strive to ensure our customers feel engaged in a collaborative partnership committed to understanding their goals and exceeding their expectations.

Our online Customer Portal provides customers with secure access to the Customer Care Operations support group as well as providing direct access to a wealth of information, including:

  • Support Incident submission and monitoring
  • Contact information for the Customer Care Group
  • Frequently Asked Questions (Coming Soon)